Refund policy
LINK86 — Refund & Cancellation Policy
Pre-Company Launch Version
Effective Date: September 5, 2026
Last Updated: September 5, 2026
1. General Principle
Refunds and cancellations depend on the stage of the transaction, the nature of the goods or services, third-party commitments, and applicable law.
2. Before Procurement
If a customer cancels before LINK86 has committed funds to a supplier or incurred non-refundable third-party costs, a refund may generally be available, subject to applicable fees and payment-processing costs where permitted by law.
3. After Supplier Commitment
After supplier orders, deposits, custom production, or other commitments have been made, cancellation may be subject to supplier losses, restocking charges, production costs, and other non-refundable expenses.
4. Custom or Made-to-Order Goods
Custom, personalized, branded, modified, or made-to-order products may not be cancellable or refundable once production has started, except where required by applicable law or where the supplier agrees otherwise.
5. Quality Issues
If goods have a material defect or materially fail to match the confirmed specifications, the customer should notify LINK86 promptly and provide supporting evidence. Available remedies may include supplier replacement, rework, partial refund, full refund, or another agreed solution, depending on the circumstances.
6. Wrong or Missing Items
If an item is materially missing or the wrong item was procured due to an error attributable to LINK86, we will work with the customer to seek an appropriate remedy.
7. Shipping Damage
Shipping damage should be reported promptly with photographs of the package, shipping label, and damaged goods. Claims may depend on carrier rules and any purchased insurance.
8. Inspection Services
Inspection and research services may be non-refundable once the agreed service has been performed, except where required by law or where LINK86 failed materially to provide the agreed service.
9. B2B Orders
B2B transactions may be governed by a separate B2B Procurement & Sourcing Agreement and order-specific terms.
10. Consumer Orders
Nothing in this Policy is intended to waive or restrict mandatory consumer protection rights.
11. Refund Method
Where a refund is approved, it will generally be returned using the original payment method where reasonably possible.
12. Third-Party Costs
Refund calculations may account for supplier commitments, bank charges, payment processing fees, inspection costs, domestic transportation, international shipping, customs charges, and other third-party costs to the extent permitted by law.
13. Requesting a Refund or Cancellation
Contact LINK86 with the order number, customer name, reason for the request, and relevant supporting information.
14. Contact
LINK86 Team
Website: link86solutions.com
Business Email: [EMAIL ADDRESS]
Customer Support: [CONTACT INFORMATION]
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